Privacy Policy

High Five Window Cleaning (“we,” “us,” or “our”) is a family-owned window cleaning company serving the Atlanta metro area, based in Roswell, GA. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy applies to our website at highfivewindowcleaning.com, our phone and SMS communications, and any other services we provide.

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, phone number, email address, and service address
• Service details — information about your property and the services you request
• Communications — messages, emails, or SMS messages you send to us
• Payment information — billing details processed securely through our payment provider
• Website usage data — pages visited, browser type, IP address, and referring URLs, collected via cookies and analytics tools such as Google Analytics

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and fulfill window cleaning and related services
• Send appointment reminders, job confirmations, and follow-up messages
• Respond to your inquiries and provide customer support
• Send you promotional offers, seasonal specials, and service updates (with your consent)
• Process payments and send invoices
• Improve our website and marketing efforts
• Comply with legal obligations

3. SMS / Text Message Communications

By providing your mobile phone number and opting in to receive text messages from High Five Window Cleaning, you consent to receive SMS messages from us. These messages may include:

• Appointment confirmations and reminders
• On-my-way notifications and job status updates
• Quotes and estimate follow-ups
• Promotional offers and seasonal specials (only if you have opted in to marketing messages)

Message frequency: Message frequency varies based on your service activity and preferences. You may receive up to 4–6 messages per month.

Message and data rates may apply. Standard carrier message and data rates may apply to SMS messages you send and receive.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us, except as required by law.

Help: For assistance, reply HELP to any text message or contact us directly at the information below.

No sharing of SMS opt-in data: We do not sell, rent, or share your phone number or SMS opt-in status with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools to run our business, including Housecall Pro (job management), Google (analytics and advertising), and payment processors. These providers are contractually required to protect your data.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger or sale of our business, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and gather analytics. You may control cookie settings through your browser. Disabling cookies may affect certain website functionality. We use Google Analytics to understand how visitors use our site; for more information, visit Google’s Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide services to you, and comply with legal obligations. Customer records are generally retained for up to 5 years following your last service.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Your Rights and Choices

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time by replying STOP to any SMS, clicking “unsubscribe” in any email, or contacting us directly

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: